Refund Policy

This Refund Policy outlines the terms under which refunds are processed for services and products offered by Axcertro (Pvt) Ltd.

Axcertro provides digital services, software solutions, and technology platforms. Refund eligibility depends on the nature of the service purchased.

This policy ensures transparency, fair handling of refunds, and compliance with payment gateway requirements, including OnePay approval standards.

Refunds may be granted under the following conditions:

• The service was not delivered as agreed
• A verified technical issue prevented access to the service
• A duplicate or erroneous transaction occurred
• An unauthorized transaction is confirmed after investigation

Refunds will NOT be granted for:

• Change of mind after purchase
• Failure to use the purchased service
• Incorrect information provided by the user
• Completed and delivered services or milestones

3.1 Subscription Services

• Subscription fees are non-refundable once the billing period has started
• Users may cancel future renewals at any time to avoid future charges

3.2 Custom Development Services

• Payments for completed milestones or delivered work are non-refundable
• Refunds may be considered only if work has not commenced or Axcertro is unable to deliver the agreed scope

3.3 Technical Issues

If a service is inaccessible due to a verified fault on Axcertro’s side, a partial or full refund may be issued at Axcertro’s discretion.

• Contact us immediately at [email protected]
• Investigations will be conducted within a reasonable timeframe
• Valid claims may be eligible for a full or partial refund based on investigation results

• Approved refunds will be processed through the original payment method where possible
• Refunds typically take 7–14 business days depending on banks and payment providers
• Axcertro is not responsible for delays caused by third-party processors

All refund decisions are made fairly and transparently. Users will be notified of the outcome within a reasonable timeframe.

If you are dissatisfied with a refund decision, you may contact us to request a review. Axcertro will make reasonable efforts to resolve disputes fairly and promptly.

• Service interruptions caused by external factors beyond our control
• Third-party service failures or integrations

Axcertro reserves the right to update this Refund Policy at any time. Updates will be posted on the website.