Privacy Policy

Axcertro (PVT) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Communications and feedback you provide
• Contact-form requirements, selected services, and your marketing-consent choice

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Campaign attribution, such as landing page and UTM campaign parameters
• Location information (country, region, city based on IP address)
• Cookies and similar tracking technologies

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and sending related information
• Responding to your comments, questions, and requests
• Sending you technical notices, updates, and support messages
• Sending marketing about products, services, offers, and events when you have given consent
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing technical issues
• Protecting against illegal activities, fraud, and security issues
• Complying with legal obligations

When you submit a contact form, we use the information to respond to your requirement, notify our sales team, and send you a receipt confirming that we received it. Submitting an inquiry does not subscribe you to marketing.

Marketing consent is optional, separate from an inquiry, and unchecked by default. Newsletter signups require an explicit choice and may require you to confirm the subscription by email. You can withdraw consent at any time by using the unsubscribe link in a marketing email or by contacting us. Withdrawing consent does not affect processing that occurred before the withdrawal or prevent us from responding to an inquiry you asked us to handle.

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Cloudflare: To host and protect the website, validate anti-abuse checks, and store contact inquiries in Cloudflare D1
• Zoho: ZeptoMail processes transactional contact-form email, while Zoho Campaigns manages consented marketing subscriptions, campaign delivery, bounces, and unsubscribes
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: If required by law or in response to valid legal requests
• Protection of Rights: To protect our rights, privacy, safety, or property
• Consent: With your consent or at your direction

Data Retention

We retain contact inquiries and related delivery records for up to 24 months after our last interaction, unless a longer period is needed for an active business relationship, dispute, security investigation, or legal obligation. We then delete or anonymize information that is no longer required.

Marketing subscriber information is retained while the subscription is active. After an unsubscribe, bounce, or complaint, Zoho Campaigns may retain the minimum suppression record needed to honor that choice and prevent future sends. Cookie and analytics retention follows our Cookie Policy and the configured retention periods of the relevant analytics provider.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data transmission, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Withdraw consent: Unsubscribe from marketing at any time without affecting your ability to submit an inquiry
• Cookie Preferences: Manage your cookie preferences through your browser settings

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this privacy policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or concerns about this privacy policy or our privacy practices, please contact us at: